Mariposa is committed to delivering excellent customer service. If you are not satisfied with your mariposa.com purchase, we are happy to accept a return within 30 days of receipt of your order. Please read our terms and conditions carefully so your expectations are in line with our policies.
We Accept Returns for Mariposa.com Purchases Only:
- We are unable to accept returns without a proof of purchase (online order # or packing slip)
- We are unable to accept returns for purchases from Mariposa third party retailers. Please contact the retailer directly.
- For returns within 30 days of purchase, a refund will be honored for the products (less the shipping charges). Refunds are credited to the original form of payment.
- Items received as a gift from Mariposa.com will be refunded as an exchange (of equal or higher value) or as a Mariposa.com store credit (less the shipping charges).
- You must produce the gift giver's name and address for verification.
- Return condition must be unused with all original components and in the original packaging.
- We are not able to replace or take returns on any items that are broken, chipped or damaged due to regular wear and tear.
Items Ineligible for Return:
- Items purchased from our Sale Room.
- Items that have been personalized or engraved.
- Any special order items.
- Return shipping costs are the responsibility of the shipper. Mariposa does not pay for return shipping.
Exchange & Mariposa.com Store Credit Policy (for eligible returns):
- After 30 days, you may exchange your item(s) for something of equal or higher value, less the shipping charges, for up to 45 days.
- Items may be returned for a Mariposa.com Store Credit for up to 45 days.
- After 45 days from purchase, we are unable to accept returns.
Returns for Damaged, Defective or Mis-Shipped Items:
- Returns for item(s) received damaged, defective, or mis-shipped must be done within 30 days of receipt.
- Depending on the nature of the return, customer service may request a photo of the item(s) be sent to firstname.lastname@example.org
- Depending on the nature of the return, we may ask for the item(s) to be sent back to us at no cost or safely discarded.
- Personalized or engraved items are eligible for exact replacement only at no cost.