LIVE IN COLOR | ALABASTER GLASS IS BACK IN STOCK!

Return Policy

RETURNS

We are unable to accept returns of any kind, unless merchandise is defective or damaged. To return an item, include the order receipt and a completed Return Processing Form. We cannot accept returns on monogrammed, personalized or final sale items. Purchases of our designs are made entirely at your discretion, based on your experience and knowledge of your customers. We work hard to produce and maintain inventory of our handmade products to ensure rapid turnaround of orders and reorders. We rely on you to make buying decisions that are most appropriate for your store location and customer base.

If you are not completely satisfied you may return or exchange unused, undamaged merchandise in the original packaging, within 45 days, for a full refund, less shipping charges. Refund will be credited to original method of payment unless otherwise noted on the Return Processing Form (also enclosed with your shipment).

Items purchased from a third-party retailer cannot be returned to Mariposa. In addition all sale, personalized, custom or otherwise special order pieces are considered final sale and are not eligible for refunds or exchanges.

Returns of any kind can not be accepted after 45 days.

To return an item, include the order receipt and a completed Return Processing Form. For your convenience a UPS return label is included. If you choose to use this label a return shipping charge equivalent to your initial shipping charge will be deducted from your refund.

Please view the shipping table below to calculate the return shipping charge.

Merchandise Total Ground Shipping Charge
Up to $100.00 $9.95
$100.01-$200.00 $12.95
$200.01-$300.00 $15.95
More than $300 $19.95

 

If you choose to ship your return via an alternate method you will be solely responsible for the charges. Please email Customer Service at customerservice@mariposa.com to obtain a Return Authorization (RA). RA numbers must be written on the outside of the package. Packages without a valid Mariposa UPS return label or RA number will be refused and returned to you.

Returns must be packed well; we recommend using the original packing material or comparable material and insuring the return. Mariposa is not responsible for items damaged or lost in transit.

Send returns to:
Mariposa Returns
48R Blackburn Circle
Gloucester, MA 01930

If you need to return a gift, or have lost your receipt, please email Customer Service at customerservice@mariposa.comto obtain an RA number. In most cases you will be eligible to exchange merchandise without a receipt for an item of equal or lesser value or receive a merchandise credit. Please note, if your gift was purchased from a third party retailer we are unable to accept your return.

If you receive a damaged item, please contact Customer Service at customerservice@mariposa.com. Depending on the nature of the damage, you will either need to return the item or safely dispose of it. Mariposa will ship you a replacement or allow you to exchange the item for one of equal or lesser value. You will not be charged for return or replacement shipping.

For additional questions related to returns contact Customer Service at customerservice@mariposa.com or at 800.788.1304 between 9 a.m. and 5 p.m., EST, Monday-Friday.

DAMAGES

In the rare event that you receive a damaged item, please retain original gift boxes, packing materials and cartons, and contact Customer Service within 30 days. Please do not handle broken glass. We can be reached at returns@mariposa.com or 800.788.1304. If the damage appears to have occurred during shipping, please contact UPS to initiate a claim.  

SHIPPING

We do our best to ship orders in three business days or less. Because our products are handcrafted, you may experience some delays during our busy seasons. Occasionally items are back ordered. They will be shipped, unless you tell us otherwise, as soon as they are back in stock, though back orders totalling less than $50 will be cancelled automatically.