Frequently Asked Questions
Questions After Placing an Online Order
Mariposa offers expedited shipping of Next Day and 2nd Day Air services
through UPS. Orders placed before 11am EST Monday-Thursday will ship same day. Orders placed after that will ship the following business day.
TRAYchic items that are expedited will still take 2-3 budiness days for processing and cannot ship same day.
You will receive a tracking number via email after your order has shipped.
We accept MasterCard, Visa, American Express, Discover, Google Pay and Apple Pay. You will be charged at the time of purchase. Our site is located on a secure, encrypted server. Mariposa does not sell, share, or distribute your personal contact or credit card information.
Please allow 3-5 Business days for any personalized items to ship. During promotions (Free Shipping, Free Engraving, etc.) and Holidays, please expect and allow additional time for shipping.
Once an order has been placed on our website we are unable to modify or edit the order. Orders that have not yet been printed at our warehouse may be able to be cancelled. Please contact customer service at email@example.com for
All TRAYchic orders cannot be changed or cancelled once order has been submitted.
Weare currently not able to sell to customers outside of the USA on our website. We apologize for any inconvenience.
We do not offer gift-wrapping at this time, however, most Mariposa products are shipped in our signature Mariposa Branded Teal gift box.
Sign up for our mailing list by scrolling down to the bottom of any page and entering your email into the SIGN UP + SAVE 15% off feature on our website.
To opt out of our email list select the “Manage Your Subscription” option on the bottom left of an email you’ve received or send us a message at firstname.lastname@example.org with the subject line of “Remove”.
Our 100% recycled aluminum tableware and gifts are handcrafted by highly skilled artisans in Mexico. Other core collections such as the Bellini Glassware is blown and handcrafted in Naples, Italy; the Studio Glassware is made in Essex, MA; the Alabaster Dinnerware is handcrafted in Turkey and TRAYchic is made to order in Chicago, IL.
Mariposa’s 100% recycled aluminum pieces must be washed by hand and towel dried. Washing a piece in the dishwasher will permanently damage the finish. For more information on how to care for your Mariposa products please see our Product Care Page.
We work tirelessly to ensure that each item we sell is of the highest quality workmanship and arrives to you free of damage and defects. For more information on how to make a claim with us please visit our Returns Page.
Yes, all items are available for purchase on our site in singles. If you need to purchase a replacement Alabaster piece, please contact our customer service at email@example.com
or call 800-788-1304.
If you are not completely satisfied with your online purchase you may return or exchange unused, undamaged merchandise in the original packaging, within 30
days, for a full refund, less shipping charges. Items purchased from a
third-party retailer cannot be returned to Mariposa. For the complete Return Policy please visit our Returns Page.
Questions about Current Shipping Rates
|Merchandise Total||Ground||2nd Day Air||Next Day Air|
|Up to $100.00||$12.95||$39.00||$59.00|
|Up to $200.00||$12.95||$49.00||$69.00|
|$200.01 - $300.00||$17.95||$59.00||$79.00|
|$300.01 and up||$19.95||$69.00||$89.00|