Frequently Asked Questions
Questions about Mariposa.com
Q: Can I return an item?
A: If you are not completely satisfied with your online purchase you may return or exchange unused, undamaged merchandise in the original packaging, within 45 days, for a full refund, less shipping charges. Items purchased from a third-party retailer cannot be returned to Mariposa. For the complete Return Policy visit our Returns page.
Q: Can I expedite my order?
A: Mariposa offers both ground and expedited shipping services, including next and second day air, through USPS.
Q: How do I track my order?
A: You will receive a tracking number via email after your order has shipped.
Q: What forms of payment are accepted on the site and when is my card charged?
A: We accept MasterCard, Visa, American Express and Discover. You will be charged at the time of purchase. Our site is located on a secure, encrypted server. Mariposa does not sell, share, or distribute your personal contact or credit card information
Q: How long does Engraving take?
A: Please allow 5-7 Business days for any personalized items to ship. During promotions (Free Shipping, Free Engraving, etc.) and Holidays, please expect and allow additional time for shipping. For more information, please see our Shipping page.
Q: Can I change or modify my order?
A: Please contact email@example.com to modify or cancel your order.
Q: How do I contact Mariposa if I have a question, concern or complaint about your products or services?
A: Contact Customer Service at firstname.lastname@example.org or by phone at 800.788.1304. Mariposa business hours are 9 a.m. to 5 p.m. EST, Monday through Friday.
Q: Where can I find the closest Mariposa retailer?
A: To find a retailer near you simply click on the Store Locator, found on the left sidebar of every page on our website.
Q: What if that retailer does not carry the product I am looking for?
A: Most Mariposa retailers will place a special order for the product you wish to purchase. We strive to ship special orders, like all Mariposa orders, within three business days if the product is in stock in our Massachusetts Distribution Center. If you are not able to special order the product you are looking for through your local retailer you can also purchase it from one of our online retailers, or from our website.
Q: Where can I purchase a Mariposa item that is out of stock on your website?
A: If an item is out of stock on our website you may be able to purchase that item at one of our local retailers, or from one of our online retailers, as they may still have the item in-stock. We encourage you to visit the Store Locator to find a retailer near you. You can also contact Customer Service at email@example.com to find out when we anticipate the item will be back in stock on our site.
Q: Where can I purchase retired Mariposa items?
A: We do not offer retired items for sale on our website. However, many of our retailers and online retailers will still carry these items for a time after they are retired. We encourage you to visit the Store Locator to find a retailer near you.
Q: Where can I view the entire Mariposa line?
A: The entire line is available for viewing on our website but we recommend that you visit a Mariposa retailer to see the products first-hand. The delicate details and handcrafted nature of our products is often best experienced in person. Visit the Store Locator to find a retailer near you.
Q: Where are Mariposa products sold?
A: Mariposa products are sold exclusively through the fine specialty retailers, department stores; e-commerce sites and mariposa.com.
Q: Can I purchase Mariposa products outside of the USA?
A: We are currently not able to sell to customers outside of the USA on our website. We apologize for any inconvenience.
Q: Do you gift wrap?
A: We do not offer gift-wrapping at this time, however, most Mariposa products are shipped in our signature Mariposa blue box.
Q: How can I be informed about Mariposa promotions?
A: Sign up for our mailing list by scrolling down to the bottom of any page and entering your email into the SIGN UP + SAVE 20% off feature on our website.
Q: How can I remove myself from the Mariposa email list?
A: To opt out of our email list select the “Manage Your Subscription” option on the bottom left of an email you’ve received or send us a message at firstname.lastname@example.org with the subject line of “Remove”.
A: Your privacy is important to us. To better protect your privacy, we have provided a notice explaining our online information practices and the choices you can make about how your information is collected and used.
Questions About Mariposa Products
Q: Where are Mariposa’s products made?
A: Our 100% recycled aluminum tableware and gifts are handcrafted by highly skilled artisans in Mexico. Other core collections such as the Bellini Glassware is blown and handcrafted in Naples, Italy; the Studio Glassware is made in Essex, MA and the Alabaster Dinnerware is handcrafted in Turkey.
Q: Is Mariposa’s aluminum serveware food safe?
A: Yes, our products exceed FDA requirements for aluminum serveware. Additionally, Mariposa products are all in compliance with California’s Proposition 65.
Q: How do I care for my Mariposa products?
A: Handwash metal in warm water with mild soap and towel dry immediately. Do not place in the dishwasher or microwave. Our glassware is dishwasher safe. For more detailed care instructions visit our Product Care page.
Q: I accidentally washed my metal serving piece in the dishwasher, can it be restored to its original finish?
A: Like most metal, Mariposa’s 100% recycled aluminum pieces must be washed by hand and towel dried. Washing a piece in the dishwasher will permanently damage the finish. Some luster may be restored by using a non-abrasive metal polish, such as Simi-chrome, but should not be counted on to restore the piece to its original finish.
Q: Can I remove scratches from my metal serving piece?
A: We recommend maintaining the finish of Mariposa 100% recycled aluminum serving pieces, which includes removal of light scratches, with a non-abrasive metal polish such as Simi-chrome. However, if the scratches are deep they may not respond completely to polishing and buffing.
Q: How do I request a replacement for a damaged or broken item?
A: We work tirelessly to ensure that each item we sell is of the highest quality workmanship and arrives to you free of damage and defects. However, things do happen during shipment and if an item arrives damaged or broken please contact us at email@example.com and we will replace the item free of charge. Please do not handle damaged or broken items.
Q: Can I purchase a single glass to replace one that I broke?
A: Yes, all items are available for purchase on our site in singles.
Q: Do you have a consumer catalog that you can mail to me?
A: You can view our digital catalogs online. Our full product line is also available for viewing on our website.
Q: Do you offer discounts on large quantities?
A: Mariposa products are made by hand. We typically do not offer product discounts, but please contact firstname.lastname@example.org with additional questions.
Q: I’m a retailer that’s interested in carrying Mariposa products, how can I receive more information?
A: Contact Sales at email@example.com to learn more about becoming an authorized Mariposa specialty retailer or apply online.
Q: Can I Engrave an Item Online?
A: Yes! Just follow these simple instructions on How to Engrave Online.